Use of Personal Information

  • Personal information submitted in the process of making a purchase through the Designs in Mind website is only that required to process payments, and for staff at Designs in Mind CIC to be able to successfully deliver our service to customers, including dispatching purchased items to customers and contacting customers where necessary, as well as for fulfilling accounting requirements.

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  • Credit/Debit card details go to Stripe, our online payment processor, to be processed. Stripe does not keep full payment-card details longer than a few minutes, unless the customer has actively chosen to store their payment-card details for future use (an option not currently available to Designs in Mind customers). Stripe does however store the last 4 digits of payment-cards, type of card, and expiry date of card. This data, in addition to customer name, address, email and phone-number can be viewed by authorised staff at Designs in Mind CIC that have log-in access to the Stripe account. You can see the privacy policy of Stripe at stripe.com/gb/privacy.

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  • Order details (but not payment-card details), are stored at wix.com (website platform), but the information stored there is not immediately accessible to staff at Designs in Mind CIC, and can only be accessed by authorised staff, on request to wix.com.

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  • Customer data held by wix.com (website platform) will be erased should customers not order anything for 6 years after the end of the financial year in which the customer's last transaction took place. The customer data stored by our payment processor Stripe may also not be able to be erased on request due to Stripe also having to observe the law around the keeping of financial records for a minimum period, though the customer data stored by Stripe does not include full payment-card details, unless the customer actively chose to save these (an option not currently available to Designs in Mind customers). We can however enquire on customers' behalf when erasure would be possible.

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  • Requests to see a copy of the information that Designs in Mind CIC or one of our third-party processors hold about you can be made through email to elin@designsinmind.co.uk, or by writing to the CEO Catherine Wilks, Designs in Mind CIC, 17a Cross Street, Oswestry, Shropshire SY11 2NF. You may be asked for supporting information to help confirm your identity, though for additional security reasons we will not be able to provide details about payment-cards.

© Designs in Mind, 17a Cross Street, Oswestry, SY11 2NF

01691 655 140

enquiries(AT)designsinmind(DOT)co(Dot)uk